❓ Frequently Asked Questions
fbvip FAQ — All your questions
answered here
From account verification to deposits, bonus terms, and playing on mobile — detailed answers to the most frequently asked questions about fbvip, all on one page.
fbvip is a safe and transparent online casino platform for players in Bangladesh. Whether you are a new member or a returning one, questions can come up about account registration, deposits, withdrawals, bonuses, or playing games on mobile. The sections below provide straightforward answers to those questions. If you cannot find what you are looking for, contact us via our 24/7 live chat or email.
Verification & Documents
All documents uploaded to fbvip are protected with SSL encryption. Your personal information is used solely for account verification purposes and is never shared with any third party. Our privacy policy covers this in detail.
A National ID card (NID) is the most widely accepted form of ID for verification. A passport or driving licence may also be used, provided they are valid and clearly readable. You may be required to upload both the front and back of the document.
The name on your account must exactly match the name registered with your mobile wallet (bKash, Nagad, Rocket, or Upay). If there is a mismatch, your withdrawal request cannot be processed and your account will not be considered verified. Please enter your correct name at the time of registration.
Account verification ensures the security of every player. It helps prevent unauthorised access, identity theft, and money laundering. Without completing verification, you may not be able to make large withdrawals or access certain promotional benefits. It makes your account more secure.
Once documents are submitted, our team reviews them as quickly as possible. The process is generally fast, though it may take a little longer during busy periods. You will be notified once verification is complete. If you experience any issues, contact us via live chat or at [email protected].
Playing on Mobile
In the event of a disconnection, fbvip's servers automatically record the state of the game. When you reconnect, the game will attempt to resume from where it left off. However, it is best not to start playing on a very weak network — use a stable connection for the safest experience.
Yes, easily. Open fbvip.bar in your phone's browser, then tap the menu icon and select "Add to Home Screen". This lets you access the site directly from an icon on your home screen, just like an app — no separate app installation needed.
First, clear your browser cache — in Chrome, go to Settings > Privacy > Clear Browsing Data and delete cache and cookies. Then refresh the page. This resolves the issue in most cases. If the problem persists, restart your device and check your network connection.
The fbvip website is fully mobile-friendly. On any modern smartphone — Android or iOS — all sections including slots, live casino, and sports betting are accessible through Chrome, Firefox, or Safari. A full experience is possible without downloading a separate app.
Use the "Forgot Password?" option on the login page. Enter your registered email or mobile number and instructions to reset your password will be sent to you. If you have any trouble with the process, contact our 24/7 live chat for assistance.
Bonus Terms & Conditions
No, the welcome bonus can only be claimed once per player. A bonus of up to 120% and a maximum of ৳10,000 is given on the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, all accounts may be cancelled.
Slot games generally count in full towards the wagering requirement. Live casino, table games, or certain other categories may count partially or not at all. Check the bonus terms and conditions page for the latest and most accurate list, or ask via live chat.
Each bonus has an expiry period, within which the specified wagering requirement must be met — otherwise the bonus and any winnings earned from it will be forfeited. The expiry period may vary depending on the type of bonus, so it is important to read the terms and conditions before accepting a bonus.
Yes, you can cancel an active bonus. However, cancelling the bonus will also forfeit any winnings associated with it. To cancel a bonus, inform the support team via live chat. This option can be used if you want to play only with your own deposited funds without a bonus.
The wagering requirement applies only to the bonus amount, not to the total balance. For example, a 120% bonus on a ৳1,000 deposit gives ৳1,200 in bonus funds. A 20× wagering requirement means you need to place ৳1,200 × 20 = ৳24,000 in bets before withdrawing bonus winnings.
How to Deposit
fbvip itself does not charge any separate fee for deposits. However, your mobile wallet — bKash, Nagad, Rocket, or Upay — may deduct its own transaction charges. Please check the terms and conditions of the relevant mobile wallet for details on those charges.
It usually takes a few minutes for the balance to update after a deposit. Network issues may occasionally cause a slight delay. If more than 15 minutes have passed and the balance has not appeared, contact 24/7 live chat with your transaction ID or a screenshot.
Yes, depositing with Nagad is very straightforward. Log in to your fbvip account, go to the deposit section, select Nagad, and enter the amount. Then send money to the provided number via the Nagad app or by dialling *167#. The minimum deposit amount is ৳500. Once the payment is confirmed, the balance will be added.
At fbvip, the minimum deposit amount is ৳500 across all payment methods — bKash, Nagad, Rocket, and Upay. This limit is the same for all methods, so regardless of which one you use, at least ৳500 must be deposited.
The minimum withdrawal amount is ৳1,000. After the request is approved, the funds generally reach your mobile wallet within 30 minutes to 3 hours. The name on your account must match the name on your wallet at the time of withdrawal.
Have more questions?
If you can't find the answer to your question in this list, fbvip's support team is always ready to help. You can reach out in either Bengali or English.
24/7 Live Chat — click the chat icon after logging in to the site
Email: [email protected]
Support is available 7 days a week, 24 hours a day